Internal Training Programme

Dealing Room Academy

Dealer Training & Operations Handbook

A practical internal programme for shift readiness, platform monitoring, order-flow review, evidence collection, structured escalation, incident handling and authority control.

6 Core ModulesStructured learning path

Internal RunbooksOperational reference in one place

Desk SOPsShift and incident workflow

Control AwarenessLearn before controlled actions

New Joiner Entry

Start Here for New Joiners

Recommended Learning Path: Start Here → Chapter 1 → Chapter 2 → Practical Training Assigned by Shift Leader

Open Start Here

Programme Overview

Dealing Room Academy is designed around the work a Dealer actually performs during a shift. It teaches how to observe live systems, read order flow, verify quote and chart behavior, identify risk signals, record evidence and escalate to the correct assigned owner.

The programme now combines core learning, SOP reference and internal runbooks in one Academy site:

Area	Purpose
Core Training	Build the judgement and working habits needed for daily Dealing Room operation
Operations Manual	SOPs, templates, checklists and shift workflow reference
Internal Runbooks	Practical runbooks for client risk, pricing and execution incidents, major events and product lifecycle controls
Reference	Terminology, authority boundaries and operating model guidance

Training Positioning

Learn the operating logic before touching controlled actions.

The academy prioritizes what Dealers must apply during active shift work: identify the signal, check the correct source, verify evidence, write clearly, escalate with context and remain within approved authority.

Operating Standard When evidence is insufficient, a Dealer must not decide the root cause or assign responsibility independently. Only record confirmed facts, preserve available evidence, and escalate through the approved process. Before receiving clear instruction, do not blame the client, expand the handling scope, or perform any action outside your authority.

Core Training Path

01

Dealing Room Foundation

Role scope, daily responsibilities, shift handover, incident reporting and communication standards.

02

Platform Awareness

MT4 / MT5, Manager, Bridge Trade Log, quote monitoring, Quote source status, Risk Tool and reporting evidence.

03

Client & Market Behavior

Account behavior review, short-holding-time patterns, news-event risk, account correlation and execution quality.

04

Risk Control Basics

Exposure, risk status, alerts, concentration, escalation rules and client-fairness boundaries.

05

Incident Handling

Quote anomaly, price spike, off-market price, execution delay, quote-source disconnect, client dispute and review practice.

06

Operating Standards

Shift start, morning and night routines, live monitoring rhythm, escalation writing, audit trail and SOP discipline.

Working Model

Workstream	Training focus
Shift start	Handover review, platform readiness, quote/chart status, scheduled controls and risk priorities
Live monitoring	Bridge order flow, sound alerts, large orders, fast closures, rejects, timeouts and chart cross-checks
Quote review	XAUUSD and other key symbols, quote contribution, stale quote, price spike, off-market price and spread behavior
Risk review	Exposure, concentration, risk-impact movement, event window risk and approval boundaries
Incident handling	Facts, evidence, timeline, scope, assigned owner, recovery criteria and post-incident review
SOP execution	Morning shift, night shift, reporting, reconciliation, major event preparation and handover discipline

Authority Principle

Chapter completion does not grant operating authority. Authority is approved separately based on observed performance, evidence quality, scope, approval record quality and business need.