TRADEPASS EDGE · NEW DEALER PATH
Dealing Room Academy
Learn how to run the desk — from shift start to incident handover.
A practical route through the live views, checks and evidence used during a shift.
Training Levels
Start Your Shift
Open the desk, verify the core views and decide whether the desk is ready.
Start now →Daily Monitoring
Read Connection Status, Symbol Overview, Client Stream and Decision Stream.
Open level →Client & Account Investigation
Separate client scope, account facts and price-stream evidence before escalation.
Open level →Alert Handling
Turn an alert into verified evidence, a confirmed scope and clear follow-up.
Open level →Incident Investigation
Use case evidence to determine what happened, what is affected and what remains unknown.
Open level →Order Execution Awareness
Read order evidence, separate result from cause, and investigate only with relevant context.
Open level →Shift Ownership
A supervised full shift that brings monitoring, follow-up and handover together.
Open level →New joiners begin with Levels 0–1, then complete Levels 2–6 with guidance. The learning path does not grant operating authority or require every level to be completed immediately.
This Academy focuses on the core Dealer monitoring, investigation, escalation and handover workflow. Platform maintenance, reporting and other shift-specific operational tasks follow the current approved Desk SOP.