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R4. Product Lifecycle & Market-Close Control Runbook

Internal Use Only – Operational Reference

This material is for internal training, handover, and authorised operational reference. Reading this material does not grant permission to perform controlled actions.

R4 must not hard-code product codes, legacy contract codes, fixed dates, platform paths, screenshots or permanent parameter values. Product control must follow the current Event & Product Control Sheet and the currently approved trading-hour and product-lifecycle plan.

Operating Authority Boundary

  • Dealer may identify, verify, preserve evidence, escalate, monitor, and complete handover.
  • Only personnel explicitly authorised for the specific action may execute it.
  • Dealer must not independently modify orders, adjust client risk status, apply event controls, restore accounts, inject or remove Credit, or communicate internal control logic to clients.

1. Purpose

R4 ensures that product and market-close changes are controlled, approved, validated and handed over. It protects the desk from missed product restrictions, incorrect session status, stale instruments, unresolved pending orders and incomplete post-close checks.

2. Source of Truth

Use the current approved sources:

  • Event & Product Control Sheet;
  • approved trading-hour schedule;
  • approved product lifecycle or contract-change notice;
  • authorised platform, quote-source and product-setting evidence;
  • Shift Leader / Manager instruction where required.

Do not rely on old calendars, screenshots, copied chat messages or memory.

3. Pre-Control Review

Before market close, rollover or product lifecycle action:

  • identify affected products, account groups and platforms;
  • confirm trading status, close-only status or other approved restriction;
  • check open positions and pending orders that may require attention;
  • confirm quote availability and session status;
  • confirm reviewer, approver and handover owner;
  • preserve the pre-control state.

4. Approved Action and Execution Boundary

Dealer may monitor, verify, prepare evidence and escalate. Any high-impact product setting, trading-status change, market-close control or access restriction must follow the approved instruction and be executed only by authorised personnel through the current authorised system.

If system result differs from the approved instruction, stop and escalate before continuing.

5. Multi-Platform Validation

After any approved product or close control:

  • confirm the affected product status on each relevant platform;
  • confirm quote, session and trading availability match the approved plan;
  • verify open positions and pending orders are in the expected state;
  • confirm no unrelated product was changed;
  • record evidence and exceptions.

Validation should cover the current effective platform, quote source and product settings rather than old platform-specific paths.

6. Market-Close and Rollover Review

For close, rollover or lifecycle windows, review:

  • product status;
  • quote and chart status;
  • order and pending-order behaviour;
  • exposure and client concentration;
  • client dispute or complaint signals;
  • unresolved exceptions from prior shifts.

Escalate if product status, trading availability or quote behaviour conflicts with the approved plan.

7. Opening Readiness & Reopening Control

Before a product, session or market reopens, confirm readiness against the approved control sheet:

  • product trading status and session status are aligned with the approved plan;
  • quote, chart and order-entry availability are consistent across relevant platforms;
  • prior close, holiday, rollover or lifecycle exceptions have been resolved or handed over;
  • pending orders, open positions and account restrictions have been reviewed where relevant;
  • the reopening validation owner and escalation path are clear.

If reopening status differs from the approved instruction, do not assume the market is ready. Preserve evidence and escalate to Shift Leader / Manager.

8. Swap & Triple-Swap Verification

Swap and triple-swap checks should confirm that the current approved swap schedule has been applied correctly.

Review:

  • current approved swap schedule and triple-swap day;
  • product and account-group scope;
  • sample post-rollover account records;
  • unexpected negative balance, margin or client dispute signals;
  • prior exceptions from previous rollover windows.

Do not treat a displayed swap value as final without checking whether it matches the approved schedule and sample account evidence.

9. BOD Gap Review

BOD gap review focuses on the transition between prior close and new business day opening.

Check:

  • opening quote and chart continuity;
  • abnormal gap, stale quote or missing quote signals;
  • stop-loss, take-profit, stop-out and pending-order triggers around reopening;
  • client exposure concentration before and after opening;
  • affected accounts or products requiring further review.

The purpose is not to remove market gap risk, but to identify whether the opening state was consistent with approved product, quote and session controls.

10. Negative Balance & Stop-Out Review

Negative balance and stop-out review must be evidence-driven.

Review:

  • affected accounts, products and time range;
  • margin level, stop-out trigger, order sequence and quote context;
  • whether the result is consistent with approved product and market-close conditions;
  • whether balance repair or client communication may be required;
  • whether Manager approval is required before any financial adjustment.

Dealer may prepare the review package and escalation summary. Balance repair decisions and execution require authorised approval.

11. Holiday Session Control

Holiday sessions must follow the current approved holiday and product-control schedule.

Before and during holiday control windows:

  • confirm affected products, sessions and platforms;
  • confirm whether trading is open, close-only, paused or restricted;
  • confirm quote availability and market depth assumptions;
  • monitor client impact, pending orders and exposure concentration;
  • validate restoration after the holiday window.

Do not reuse last year’s holiday setup or screenshots as authority. Use the current approved schedule.

12. Expiry, Rollover & Contract Change

Expiry, rollover and contract-change controls must prevent stale products, incorrect trading status and unresolved exposure from carrying into the next lifecycle stage.

Review:

  • approved lifecycle or contract-change notice;
  • affected products, platforms and account groups;
  • open positions, pending orders and client exposure;
  • quote, chart and session availability before and after change;
  • validation evidence after the approved action.

If a legacy contract, stale symbol or unexpected trading availability remains visible after the approved change, escalate with evidence.

13. Corporate Actions, Dividends & Earnings Margin

Corporate actions, dividends and earnings-related margin changes require controlled review because they may affect pricing, margin, exposure and client communication.

Confirm:

  • approved corporate-action or dividend notice;
  • affected product and account scope;
  • expected impact on price, margin, swap, financing or trading condition;
  • whether client-facing communication is required;
  • post-action validation and exception handling owner.

Do not publish or act on unapproved corporate-action assumptions. Escalate conflicting data to Shift Leader / Manager.

14. Weekend / Market-Close Control

Weekend and market-close control ensures that trading status, quote state, pending items and open risks are understood before the desk leaves the session.

Review:

  • products or sessions entering market close;
  • open positions, pending orders and concentrated exposure;
  • quote and chart state at close;
  • unresolved client disputes or incident records;
  • temporary controls requiring restoration or follow-up;
  • next-session reopening owner.

The weekend handover must clearly state what is closed, what remains under review and what requires reopening validation.

15. Handover and Post-Close Record

Handover must include:

  • affected products and platforms;
  • approved action and current status;
  • validation evidence;
  • exceptions and pending items;
  • next review trigger;
  • assigned owner.

The next shift must be able to continue without guessing what was approved, what was executed and what remains open.

16. Manager Confirmation Required

The following items require Manager confirmation before being treated as permanent standards:

  • product lifecycle control standard;
  • market-close control standard;
  • rollover and contract-change handling;
  • pending-order handling during close-only or restriction windows;
  • product reopening validation standard;
  • swap and triple-swap verification standard;
  • negative balance and stop-out review threshold;
  • holiday session control standard;
  • corporate-action, dividend and earnings-margin handling;
  • client communication boundary for product changes.